FAQ

How do I know if my booking is confirmed?

Once your booking is finalised, you’ll receive a confirmation email with all the details, including the scheduled date and time of arrival. If you don’t see the email in your inbox, please check your spam folder or get in touch with our office to confirm.

Do you offer gift vouchers?

Yes, Downunder Cleaning gift vouchers are available and make a thoughtful present for new homeowners, busy parents, or anyone who could use a helping hand. Contact us to purchase a voucher in any amount.

Can I request the same cleaner each time?

We aim to provide the same cleaner for regular services to maintain consistency. If a change is necessary due to unforeseen circumstances, we’ll notify you in advance and allocate a replacement cleaner with similar expertise.

What happens if my cleaner is running late?

We value your time. If your cleaner is delayed for any reason, our office will contact you as soon as possible to provide an update and a revised arrival time.

Do you offer eco-friendly cleaning options?

Yes, we provide environmentally friendly cleaning options on request. If you’d prefer biodegradable or non-toxic products, simply let us know during the booking process.

What if I have allergies or sensitivities to certain products?

We take allergies and sensitivities seriously. If you have specific requirements, please inform us during the booking process. You’re also welcome to supply your own preferred products for the cleaner to use.

What safety measures do your cleaners follow?

The safety of our clients and team members is a priority. Cleaners follow strict hygiene protocols, including disinfecting tools, replacing cloths between jobs, and maintaining high cleaning standards. All cleaners are fully insured and police-checked for your peace of mind.

Can you help with organising my home?

Yes, we can assist with light organising tasks, such as tidying up cupboards, decluttering, and arranging items in your home. Let us know if you’d like this included in your service. 

What happens if I’m not happy with the service?

We want you to be completely satisfied. If you’re unhappy with any aspect of your clean, please contact us within 24 hours so we can address your concerns. This may include a complimentary follow-up clean, depending on the issue. 

Can I book a regular service?

Yes, we offer weekly, fortnightly, or monthly cleaning services. Regular clients often benefit from discounted rates and priority scheduling.

What payment methods do you accept?

We accept all major credit and debit cards. Payments are processed securely after the service is complete, and we’ll always try to contact you to confirm you’re satisfied before charging your card.

What is your cancellation policy?

Cancellations made at least one business day in advance won’t incur a fee. If you cancel within one business day of your booking, a cancellation fee may apply to compensate for the cleaner’s time. Contact us if you need assistance rescheduling.

What sets Downunder Cleaning apart from other services?

At Downunder Cleaning, we combine reliability, professionalism, and personal care to deliver exceptional results. Our eco-friendly options, flexible scheduling, and experienced cleaners ensure a high-quality service every time.